“This is interesting. Our two-year-old gas fireplace would not turn on using the wall switch or remote device anymore. I had to reach into the controls and turn it on manually, which was very difficult. The original installer did not return my repeated calls, so I resorted to Angie’s List and found Aspen Green Gasworks. I called and explained the problem to the owner, thinking we would have to set up an appointment and spend a lot of money on a simple solution. The owner, however, said that the problem had to be a simple one and asked that I take some pictures and send them to him. He said that it would be a shame if I had to pay for a service call if we could resolve the problem over the phone. So I took several pictures and sent them to Aspen Green Gasworks email and called the owner back. He walked me through several simple tests. After completing those tests and two calls, my unit was fixed and working perfectly. He was so knowledgeable and nice and helped solve my problem after about 20 minutes, a problem we had been living with for several weeks. The best part was that he didn’t charge me anything. He was just happy that he was able to help solve the problem. This is what I look for in a service provider. He was thinking like a customer, not like someone who was looking to see how much he could make. He knew the problem was simple and he helped me solve it at no charge, even though I had not previously been his customer. This is the best example of customer service, and I’m thankful for Angie’s List for being able to find highly rated service providers and to be able to share my good experience with others. Thanks Aspen Green Gasworks!!”